Resident Services Advisor

    • Job Tracking ID: 512929-722792
    • Job Location: MATTHEWS, NC
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: February 12, 2020
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
    • Job Status: Hourly
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Job Description:

Community Association Management provides services to Homeowners’ Associations (HOA’s) throughout the Carolina's. Our Resident Services Agents (RSA's) play a key role in serving our customers.

As an RSA, you would be responsible to:

  • Answer customer calls in a courteous and efficient manner.
  • Research/resolve customer’s problems which may require the review of statements, creating work orders, setting up payment plans and issuing credits.
  • Document all homeowner conversations in their account.
  • Update homeowner’s contact information.
  • Maintain current customer information and correspondence by attaching files to homeowner’s accounts.
  • Check general voicemail box and return calls.
  • Assist in preparing letters of violation and collection.
  • Attend HOA annual meetings and assist as needed.
  • Update HOA contacts and lists.
  • Notify realtors and introduce Community Association Management as the management company.
  • Follow up on work orders placed insuring vendor completed assignment and homeowner is satisfied.
  • Perform other duties as required.


Experience and Skills:

  • High School Diploma or Equivalent
  • Two years of customer service experience preferably in a call center or customer phone support role
    Basic skills in MS Word, Excel, Outlook and IM
  • Ability to deal with stressful situations and solve problems
  • Highly organized
  • Ability to follow-through and provide complete documentation
  • Ability to multi-task
  • Ability to prioritize
  • Professional phone presence




40 hour work week typically 8 A.M. - 5 P.M. or 9 A.M. - 6 P.M.Monday through Friday. 

Medical, Dental, Vision, Supplemental Benefits and 401K